Shipping & Returns
We strive to get our customers their products in the quickest possible time frame. When you place an order, Folly & Muse immediately contacts the artist or designer about shipment.
Unlike a generic shopping experience, many of our items are carefully handmade upon purchase. What this means is that it can take upwards of 10 days for a product to be crafted. Every item is sold directly by the artist and shipped from the artist's location. Therefore we hope you can be patient in waiting for your new and exciting treasure.
We want our costumers to have the best shopping experience possible, therefore we offer FREE SHIPPING within the UK and EU for items above £250.
For orders below £250 we charge a shipping fee of £5.99.
For Zone 1 and 2 countries such as
Heavy item shipping shipping and shipping for tableware can be more expensive.
For INTERNATIONAL SHIPPING please drop us an email and we quote it for you.
RETURN & REFUND POLICY:
We want you to be happy with your purchase, so we offer the option to exchange or refund if you notify us via email within 14 days of receipt of item.
Please contact customer service via email if you want to return your item at: firstname.lastname@example.org.
The customer may return unused, unwashed, undamaged, goods with the original packaging still intact.
Returns do not apply to final-sale merchandise, made to order, bespoke/personalized items, special-order items or items damaged through normal wear and tear.
Goods will be sent back to the vendor/artist directly. You will need to cover the return postal costs using recorded delivery to ensure you can track that your package has arrived. We will then refund you the original sales amount once the goods have arrived in the original condition, including label & original packaging.
Only once the vendor has received the item and confirms it’s in good condition do we issue the refund, minus shipping charges incurred on our part.
Items are classified as faulty if they are received damaged. If you find any manufacturing fault/damage with it, notify us within 24 hours of receiving the item & items must be returned in its original condition within 5 working days.
You will receive a full refund if the item cannot be repaired or replaced.
Please get in touch immediately at email@example.com
Returns without enough information might be delayed in processing.